Return & Exchange Policy
We want you to be fully satisfied with your purchase. If not, we would be happy to return or exchange it for you.
7-Day Return Window
Our refund policy allows you to request a return within 7 days of receiving your item. This gives you ample time to inspect the product and decide if it meets your expectations.
Eligibility for Return
In order to be eligible for a return, the item(s) must be in their original condition:
- Unworn and unwashed;
- Have all original tags attached;
- In its original packaging.
Please note that you will need to provide the receipt or proof of purchase when requesting a return.
Initiating a Return
To request a return, please follow the following steps:
- Log into your account.
- Select "Orders"
- Select the order you would like to return or exchange
- Request a return or exchange.
- Select the item(s) returning and the reason for return.
- If you are exchanging an item, select the item you would like to receive instead.
If you need any further assistance, please DM us on instagram or email us at info@rednm.shop. Our Customer Service team will guide you through the process and connect you with our courier.
Please note that it may take up to 3-5 days to complete a return or exchange request. Our courier will contact you by phone or SMS to schedule a pick-up, so please make sure to take their calls.
Refunds
Once we receive and inspect your return, ensuring that it is eligible for return (as per the Eligibility criteria stated above), we will process your refund instantly. For ease and speed, refunds can be processed through Instapay or bank transfer.
Need Help
Thank you for taking the time to understand our refund policy. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you.
- DM us on Instagram at http://www.instagram.com/rednm_shop
- Email us at info@rednm.shop